Participation in organizations, refund and cancellation specification user agreement
This destination is organized as a ............. accommodation tour.
Child discounts can be applied with two adults.
Our guide can make changes in the course of the program, provided that the program is fully realized. Our tours are generally a whole with hotel, bus, plane tour program and guidance services and cannot be considered separately.
Children aged 0-6 may not be provided with beds in hotel accommodation.
There is no charge for children between the ages of 00-1.99 on Bus Tours. If a seat on the bus is requested for children, the price for children aged 02-06 is applied.
In triple rooms, the 3rd bed may not be as comfortable as a normal bed. Depending on the situation, the hotel can give our guests a pull-out bed or a sofa bed.
Every individual over the age of 2 is required to take a seat on the bus.
Transportation, accommodation, sightseeing trips etc. not used in the tour. Rights are non-refundable.
Seats cannot be promised at the time of reservation. Seat numbers are determined according to the order of the reservation date. Guests who buy the tour early are entitled to sit in the front.
Gradual price application is valid on all tours. As the occupancy of the tours increases, the tour prices also increase. In case of price changes after the date of purchase, the guest cannot claim the difference.
In Airplane Tours, Ayas Turizm, depending on the density and not disrupting the program; reserves the right to change the airport, airline company and flight time. In case of airport changes, Ayas Turizm has to provide free shuttle service to its guests.
Extra Tours depart depending on the number of people. If an extra tour does not take place, the guest is not entitled to compensation. In this case, Ayas Turizm has no responsibility. Extra Tour prices may vary. In this case, the date on which the tour departs is taken into account, not the date the guest bought the tour. The extra tour price during the tour period is valid. The guest accepted this and bought the tour.
The hours specified in the tour program are calculated according to normal weather and road conditions, and Ayas Turizm is not responsible for possible delays, and the guest has no right to compensation.
Changes can be made in tour accommodation areas and hotels, provided that they meet the same standards according to the density. All rooms are made by hotel officials and Ayas Turizm has no sanctions regarding the issue.
Accommodation in the Weekend Accommodation Tours has the standards of city hotels. There is no obligation to have local food in the hotels, it serves as a set menu or open buffet.
Due to the intensity of the program during the tours, ATM, exchange office, etc. Since it is not always possible to find it, it is useful for our guests to be prepared for this situation.
Local economic menus have been created for lunch. Tables divided into groups are used for lunch and dinner, depending on the density of the region.
Ayas Turizm is not responsible for the tours that cannot be made before or during the tour due to weather conditions.
The minimum number of participants for the movement of the tour is foreseen as 16. Ayas Turizm reserves the right to cancel the tour if there is not enough majority, provided that the tour is notified 3 days in advance.
In case of cancellation of the tour, Ayas Turizm has to notify the cancellation personally. There is no right to compensation because the legal process.
Make sure you take all your belongings with you when you leave the vehicles and hotels we use during the trip, Ayas Turizm is not responsible for your lost belongings.
Our guests who have registered for the tour have the right to cancel free of charge up to 30 days before. If the tour date is less than 30 days, a 30% penalty is applied, and if it is 20 days or less, a 100% penalty is applied. The participant has to submit the report (signed by the Chief Physician) from the State Hospitals in Turkey, which is submitted with the cancellation request.
ABOUT CANCELLATION RETURN INSURANCE PACKAGE AND MANDATORY TRAVEL INSURANCE
Cancellation refund assurance package; From the day of the tour; It offers an unconditional 100% uninterrupted refund guarantee in case of cancellation or change up to 72 hours (3 days) before. Insurance fee for tours with accommodation is 50 TL per person.
Mandatory travel insurance; It is provided free of charge to all our guests by our agency. It covers the bankruptcy of the agency or the inability to provide package tour services for any reason. It is not health insurance and does not cover treatment costs. (Private Health Insurance is Private Expenditure for the Guest)
VEHICLES TO BE USED ACCORDING TO THE NUMBER OF PEOPLE
Buses: Used for 32 - 54 Person Numbers. Mercedes Travego/Tourismo, Neoplan Cityliner/Tourliner, Temsa Safir/Marathon, Man Fortuna
Midibuses: Used for 20 - 31 Person Numbers. Isuzu Turquoise, Otokar Mega
Minibuses: Used for up to 19 persons. VW Crafter, Mercedes Sprinter
All guests are deemed to have made the sale of the Tour by accepting the above-mentioned items.
OUR TOUR PROGRAMS ARE PREPARED IN ACCORDANCE WITH CONSUMER LAW NO 6502.